Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date. This applies to your first payment on a plan and to renewals within the same window.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your receipt, or email us at support@pioned.io and we will arrange it with Paddle for you. Refunds are returned to the original payment method, normally within 5–10 business days of approval.

You can cancel a subscription at any time from Training profile → Billing in the app, or through Paddle. Cancelling stops future renewals; your access continues until the end of the period you have already paid for.

Overage statements for learners or seats above your plan's included limits are billed monthly in arrears for usage that has already happened. If you believe a statement is wrong, contact us at support@pioned.io and we will review and correct or waive it.

Paddle's own refund policy also applies to all orders and sets out your statutory rights.